How we handle your information when you contact us or use this website.
Heating Experts ("we", "us") is committed to protecting your privacy. This policy explains what information we collect, why we collect it, and what we do with it.
We only collect information you choose to give us. If you contact us by phone, email, or through a form on this site, we collect the details you provide — typically your name, contact details, and a description of the work you need — so we can respond and provide a quote. Our website may also collect basic, non-identifying technical data (such as pages visited) to help us understand how the site is used.
We use the details you provide to respond to your enquiry, prepare quotes, carry out work you ask us to do, and keep in touch about your project. We do not use your information for anything else without telling you first.
Under UK data protection law, we process your information on the basis of our legitimate interest in responding to enquiries and providing our services, and, where relevant, to take steps at your request before entering into a contract.
We do not sell your personal information. We only share it where necessary to provide our service — for example with trusted suppliers who help us run the business or website — and we expect them to keep it secure.
This website may use cookies for basic functionality and to measure how the site is used. You can control or delete cookies through your browser settings.
We keep your information only as long as needed to deal with your enquiry or project and to meet any legal or accounting obligations, after which it is securely deleted.
You have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, and to object to how we use it. To do so, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
If you have any questions about this policy or your information, email us at hello@luxurystores.co.uk.
This policy may be updated from time to time; the latest version will always appear on this page.